FAQ

Frequently Asked Questions

Products

OASE offers other products outside of North America. Why are these products not available in the US?

We take pride in our products and workmanship, and therefore manufacture all our products in our own factories. In order to maintain our high standard of quality, we cannot make all products conform with local requirements (such as electrical power). That said, we do and will make new products available from time to time.

I have a technical question about an OASE product. Where can I get an answer?

You can use the Contact Form to submit a technical question.

I purchased an OASE product on an auction site. Is it covered under your limited warranty?

Our limited warranty covers the product from original date of purchase as evidenced by the original purchase receipt of the item in new condition. This means that if you buy an OASE product at an auction sale, you should insist on getting the original purchase receipt with the item (if the item is used or purchased from a private party); OASE's limited warranty will cover the remaining warranty period. 

Ordering

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

What forms of payment do you accept?

We accept American Express, Diners Club, Discover, Master Card, Shop Pay, and Visa.

Shipping

What countries do you ship to?

We currently ship to the contiguous United States. Click here to shop OASE Canada. To enquire about shipping to a different destination, please contact us.

How long will it take for my order to ship?

Generally, orders ship within 1-3 business days (except on major US holidays). For more information, please see our Shipping Policy.

Returns and Refunds

How do I return a product?

The return process must begin within 30 days of delivery. For more information, please see our Return & Refund Policy.

How long will it take to receive my refund?

Refunds are processed within 5 business days from when we receive the item(s), pending inspection. For more information, please see our Return & Refund Policy.